Lynn University
  • 04-Nov-2020 to 02-Dec-2020 (EST)
  • Student Financial Services
  • Boca Raton, FL, USA
  • Full Time

Summary

Lynn University is an innovative, global and personalized college based in Boca Raton, Florida. Our 3,000 students are from approximately 100 countries. Our NCAA Division II Fighting Knights athletics program has won 25 national championships (and counting!)

The Chronicle of Higher Education consistently recognizes us as a "Great College to Work For" with high scores in compensation and benefits; work/life balance; job satisfaction; respect and appreciation, and more.

As a Lynn employee, you will help us build a better world with our students. Lynn is currently accepting applications for the position of Student Financial Services Specialist.

The Student Financial Services Specialist serves as the initial point of contact for students and parents visiting or calling SFS. The position of Specialist, seeks to promote superior customer service in the areas of financial aid and student accounts. This cross-functional service at the front counter focuses on areas of financial aid; student accounts receivable, billing, and financial records. The Specialist will also play a role in the different Outreach activities organized by the department. Responsible for enthusiastically assisting students with financial aid/billing inquiries in person, by phone, and via email, as well as collecting forms and reviewing accounts for completion of financial aid and payments.

Essential Duties and Responsibilities

  • Analyze student financial aid, accounts receivable and respond to student inquiry.
  • Counsel active and inactive students on financial matters that involve proactive problem solving on solutions.
  • The SFS Specialist's primary goal is to provide students with quality service by educating students on financial aid, accounts receivable, deadlines, and procedures.
  • Follow up on complaints until they are resolved and attend to complex issues with minimal supervision.
  • Contact parents, faculty, staff, and collegiate departments in order to answer, assist, clarify, intercede, and advocate any concerns or issues students may have.
  • Assist students on the process of applying for financial aid, payments, and retrieval of documents online.
  • Assist with default prevention through decreasing delinquent account balances and ensuring payments are processes in a timely manner.
  • Attend Open House events to assist parents and prospective students with any financial questions. 

Knowledge, Skills, Abilities and Personal Characteristics

  • Excellent interpersonal, cross-cultural, communication and organizational skills.
  • Ability to be empathetic with families/students in regards to finances.
  • Proficient in verbal and written communication skills.
  • Demonstrated ability to solve problems efficiently and effectively independently.
  • Knowledge of Microsoft Office tools, Jenzabar and Image Now Preferred
  • Ability to work both independently and as part of a collaborative team environment.
  • Must be detail oriented and able to prioritize work effectively.
  • Self-motivated with focus on problem solving that produce results.
  • Ability to multi-task and function in at a fast-paced environment.
  • Ability to work flexible hours as may be required during peak processing time.

Minimum Qualifications

  • Bachelor's degree from an accredited institution.
  • Minimum of three years' experience in finance, financial aid processing and awarding.

Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, titleixcoordinator@lynn.edu, or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is now smoke- and tobacco-free.

 

 

Lynn University
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