Lynn University
  • 05-Oct-2018 to 19-Oct-2018 (EST)
  • Information Technologies
  • Boca Raton, FL, USA
  • Full Time

Summary

Lynn University is an independent, innovative college based in warm, sunny Boca Raton, Florida. We're consistently recognized by The Chronicle of Higher Education as a "Great College to Work For" in such areas as compensation and benefits; work/life balance; job satisfaction; and respect and appreciation.

Our nearly 3,000 students hail from approximately 100 countries and nearly all 50 states, making Lynn one of the top five most international schools for our size. Our campus is a melting pot of cultures and beliefs, and we pride ourselves on our ability to embrace new ideas.

As a Lynn employee, you'll be free to think differently. You'll enjoy on-campus events and workshops that aim to reduce stress and celebrate community. And most importantly, you'll be doing your part to build a better future.

Lynn is currently accepting applications for the Apple Support Technician position. This position provides support to students, staff and faculty with IT related technical questions, challenges and issues. The university is looking for an individual to provide outstanding customer service and innovative ideas by listening to our customers, identifying their needs and fulfilling those needs by utilizing the technology available to provide effective and efficient solutions.

The selected candidate will assist in creating trouble tickets and resolving hardware, software and service related issues. This job also entails providing IT support before, during and after on-campus events including; planning for the event, setting up and tearing down workstations, portable wireless antennae and network cabling necessary for the event, installing software, testing setups and documenting procedures to make the event successful for our customers. Enthusiasm, positive mental attitude and a smile are all requirements for the persons applying for this position.

Essential Duties and Responsibilities

  • Providing technical support for Students, Staff and Faculty
  • Moving computers and/or other equipment from one building to another which necessitates going outdoors
  • Identify, troubleshoot and resolve issues related to computer hardware, Windows OS, Mac OS, iOS tvOS, and N-Computing
  • Configure, update, test, install, troubleshoot and support software applications
  • Install and troubleshoot computer peripherals and other hardware
  • Provide desk-side, remote and telephone support for IT related issues
  • Document processes and procedures for daily operations
  • Assess risk related to implementations, upgrades and changes
  • Identify, communicate and escalate service impacting issues in a timely manner to customers, technicians and manager
  • Coordinate and prioritize workload to meet timelines and expectations
  • Scripting silent installations
  • Print Server Management
  • Mapping printers and drives
  • AV troubleshooting and support
  • Supporting Apple devices in an Active Directory environment
  • Resolving Keychain and password issues in an enterprise environment
  • Imaging, updating and patching Apple devices using JAMF MDM

Minimum Qualifications

  • Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Must be familiar with the following:
    • Apple Device Enrollment Program (DEP)
    • Apple Volume Purchase Pricing
    • Apple School Manager
    • Apple GSX
    • Microsoft Office for Mac and iOS
    • Microsoft Office 365

Preferred Qualifications

  • iOS Qualification
  • MacBook Service Qualification
  • iMac Service Qualification
  • MacBook Air Service Qualification
  • Desktop Support Technician experience
  • Customer Service Representative experience
  • ITIL Certifications

Knowledge, Skills & Abilities

  • Close vision - Reading MAC addresses on physical equipment
  • Color vision - Cable color codes
  • Adjust focus Resolution for displays
  • Must be able to work in a moderately noisy environment. Office has many walk-in clients and phones ringing which contributes to the noise level
  • Must be able to stand, walk and sit
  • Must be able to use hands to finger, handle, or feel
  • Must be able to stoop, kneel, crouch, or crawl
  • Must be able to lift up to 50 pounds

 

Accreditation and equal opportunity

Lynn University is an equal opportunity employer and does not discriminate in its programs or activities on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy or parenting status, veteran status, retirement status, or any other characteristic protected by law. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431; via email at titleixcoordinator@lynn.edu; by phone at +1 561-237-7727 or to the U.S. Dept. of Education OCR.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate, masters and doctoral degrees. Contact the SACSCOC at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2016 Lynn University 08/16.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is now smoke- and tobacco-free.

 

 

 

Lynn University
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